ISO 10002 Certification - Customer Satisfaction
ISO 10002 is an internationally recognized standard that provides guidelines for the effective handling of customer complaints within an organization. Specifically focused on customer satisfaction and continual improvement, ISO 10002 outlines a systematic and structured approach to managing complaints, ensuring they are addressed promptly, fairly, and with a customer-centric mindset. The standard covers key aspects such as complaint handling process design, management responsibility, and the establishment of a complaints-handling system that aims to enhance customer satisfaction and loyalty. By implementing ISO 10002, organizations can improve their complaint resolution processes, identify areas for improvement, and ultimately foster a customer-focused culture. Certification to ISO 10002 signifies a commitment to excellence in customer service and can serve as a valuable differentiator in today's competitive business landscape.